IT Global Helpdesk
The Global Helpdesk provides 24x7 technical support for all McKinsey colleagues in a follow-the-sun model through our 3 centers in Prague (Czech Republic), Manila (Philippines) and San Jose (Costa Rica). We support all technologies for all business needs and act as the single point of contact for IT requests, be it software/hardware troubleshooting on laptops, tablets and smartphones, connectivity issues, or new equipment requirements. We are the gateway for all technical needs and specialized support sub-functions (i.e. Analytic support). Annually our team of 150 specialists serve over 500,000 support and service requests.
We believe in providing personalized service and aim to create a trusted relationship with the user community by focusing on the interaction experience while handling each IT support request through to completion.
Known for distinctive customer service, quick response, and seamless coordination with internal support teams around the world, McKinsey’s Global Helpdesk specialists are highly qualified and receive continuous training in the latest technologies to ensure they are prepared for whatever comes their way.